Returns and Refund Policy For EbuyerBaker.com
**Effective Date: 30th December, 2024
Overview
At EbuyerBaker.com, customer satisfaction is our top priority. We strive to provide the highest quality cakes and bakery products. Due to the perishable nature of our items, we have specific guidelines for returns and refunds to ensure your complete satisfaction while maintaining food safety standards.
Perishable Items and Food Products:
All products sold on EbuyerBaker.com are freshly baked and perishable. As such, we cannot accept returns or provide refunds for items once they have been delivered, except in the following circumstances:
Damaged or Defective Products: If your order arrives damaged or defective, please contact us within 24 hours of receipt. We will require photo evidence of the damage or defect with some backing strong evidence to process your claim.
Incorrect Orders: If you receive an incorrect item or an order that does not match your purchase confirmation, please notify the vendor you bought from within 24 hours of delivery. We will rectify the issue promptly .
Non-Returnable Items:
Due to food safety and health regulations, the following items are non-returnable and non-refundable:
– Perishable goods including cakes, pastries, and other baked items.
– Custom-made or personalized products.
Refund Process
For eligible refunds, we offer the following options:
Replacement: We will provide a replacement for the damaged or incorrect item at no additional cost to you.
Credit: We will issue a store credit for the value of the damaged or incorrect item, valid for future purchases on EbuyerBaker.com.
Refund: In certain cases, a refund may be issued to the original method of payment. Refund processing times may vary depending on your bank or payment provider.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Reach out to our customer service team at support@ebuyerbaker.com within 24 hours of receiving your order.
- Provide Details: Include your order number, photos of the damaged or incorrect item, and a description of the issue.
- Resolution: Our team will review your request and respond within 72 hours with a resolution.
Shipping and Delivery Issues
We strive to ensure timely delivery of all orders. However, EbuyerBaker.com is not responsible for delays caused by external factors such as weather conditions, strike, supply chain, carrier delays, or incorrect delivery addresses provided by the customer.
Contact Information
If you have any questions or concerns regarding our Returns and Refund Policy, please contact us at: support@ebuyerbaker.com
Thank you for choosing EbuyerBaker.com. We appreciate your business and are here to assist you with any concerns.
Need help?
Contact us at support@ebuyerbaker.com for questions related to refunds and returns.
