Product
Dozen Moist Vanilla Strawberry Cupcakes
$35.00
Our cupcakes feature a rich and moist vanilla cake base that’s infused with strawberry flavoured icing. This ensures that every mouthful delivers the perfect blend of decadent chocolate and classic yummy sponge goodness, creating an indulgent treat that’s hard to resist.
Our cupcakes feature a rich and moist vanilla cake base that’s infused with strawberry flavoured icing. This ensures that every mouthful delivers the perfect blend of decadent chocolate and classic yummy sponge goodness, creating an indulgent treat that’s hard to resist.
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Shipping Policy
EbuyerBaker.com Vendors Shipping Policy
- General Shipping Guidelines
1.1 Timely Dispatch: Vendors must ensure that all orders are processed and dispatched within the timeframe specified at the time of listing. Consistency and reliability are key to customer satisfaction.
1.2 Secure Packaging: All products must be securely packaged to prevent damage during transit. Vendors are encouraged to use materials that protect the integrity and quality of the products.
1.3 Shipping Methods: Vendors should select reliable and timely shipping methods. It is recommended to provide customers with options for standard and expedited shipping.
- Shipping Costs
2.1 Cost Calculation: Shipping costs should be clearly stated at the time of listing. Vendors are responsible for accurately calculating shipping fees based on the size, weight, and destination of the product.
2.2 Free Shipping: Vendors may offer free shipping as a promotional option. If free shipping is provided, vendors should ensure that the cost is accounted for in the product pricing.
- Tracking and Notifications
3.1 Order Tracking: Vendors must provide customers with tracking information for their orders. This includes a tracking number and a link to track the shipment.
3.2 Shipping Updates: Vendors are responsible for keeping customers informed about the status of their shipments. This includes notifications when an order has been dispatched, is in transit, and has been delivered.
- Handling Delays and Issues
4.1 Handling Delays: In case of any delays, vendors must inform customers promptly and provide an estimated new delivery date. Clear communication is crucial to maintaining trust.
4.2 Address Issues: If there is an issue with the shipping address provided by the customer, vendors should reach out to the customer as soon as possible to resolve the issue.
4.3 Lost or Damaged Items: If an item is lost or damaged during transit, vendors must work with the shipping carrier to resolve the issue. Vendors are responsible for providing a replacement or issuing a refund to the customer.
- International Shipping
5.1 Customs and Duties: For international shipments, vendors must inform customers about potential customs duties and taxes. Customers are responsible for paying any additional fees required by their country\'s customs authorities.
5.2 Shipping Restrictions: Vendors should be aware of any shipping restrictions for specific countries and ensure that their products comply with international shipping regulations.
- Returns and Refunds
6.1 Return Policy: Vendors must have a clear and fair return policy. This policy should be stated clearly on the product listing and include information on how customers can initiate a return.
6.2 Refund Processing: Vendors are responsible for processing refunds promptly once a returned item has been received and inspected. Communication with the customer throughout this process is essential.
- Compliance and Review
7.1 Policy Compliance: Vendors must comply with all aspects of this Shipping Policy. Failure to adhere to these guidelines may result in penalties or termination of the vendor\'s account.
7.2 Policy Review: EbuyerBaker.com reserves the right to review and update this Shipping Policy at any time. Vendors will be notified of any significant changes.
Thank you for being a valued member of the EbuyerBaker.com community. We are committed to supporting your business and ensuring a positive experience for both vendors and customers.
Refund Policy
Returns and Refund Policy For EbuyerBaker.com
**Effective Date: 23rd December, 2024
Overview
At EbuyerBaker.com, customer satisfaction is our top priority. We strive to provide the highest quality cakes and bakery products. Due to the perishable nature of our items, we have specific guidelines for returns and refunds to ensure your complete satisfaction while maintaining food safety standards.
Perishable Items and Food Products:
All products sold on EbuyerBaker.com are freshly baked and perishable. As such, we cannot accept returns or provide refunds for items once they have been delivered, except in the following circumstances:
Damaged or Defective Products: Â If your order arrives damaged or defective, please contact us within 24 hours of receipt. We will require photo evidence of the damage or defect to process your claim.
Incorrect Orders: If you receive an incorrect item or an order that does not match your purchase confirmation, please notify us within 24 hours of delivery. We will rectify the issue promptly.
Non-Returnable Items:
Due to food safety and health regulations, the following items are non-returnable and non-refundable:
- Perishable goods including cakes, pastries, and other baked items.
- Custom-made or personalized products.
Refund Process
For eligible refunds, we offer the following options:
Replacement: We will provide a replacement for the damaged or incorrect item at no additional cost to you.
Credit: We will issue a store credit for the value of the damaged or incorrect item, valid for future purchases on EbuyerBaker.com.
Refund: In certain cases, a refund may be issued to the original method of payment. Refund processing times may vary depending on your bank or payment provider.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Reach out to our customer service team at support@ebuyerbaker.com within 24 hours of receiving your order.
- Provide Details: Include your order number, photos of the damaged or incorrect item, and a description of the issue.
- Resolution: Our team will review your request and respond within 72 hours with a resolution.
Shipping and Delivery Issues
We strive to ensure timely delivery of all orders. However, EbuyerBaker.com is not responsible for delays caused by external factors such as weather conditions, strike, supply chain, carrier delays, or incorrect delivery addresses provided by the customer.
Contact Information
If you have any questions or concerns regarding our Returns and Refund Policy, please contact us at:
Email: support@ebuyerbaker.com
Thank you for choosing EbuyerBaker.com. We appreciate your business and are here to assist you with any concerns.
Cancellation / Return / Exchange Policy
Cancellation/Return/Exchange Policy
Overview
At Ebuyerbaker.com, we strive to provide the best experience for both our buyers and our vendors. Due to the perishable nature of edibles, we have established the following policies to protect our vendors and ensure customer satisfaction. Please review these guidelines carefully.
Cancellations
- Order Cancellation by Buyers:
- Buyers may cancel their order within 3 hours of placing it, provided the item has not been processed or shipped.
- If the order has already been processed or shipped, it cannot be cancelled.
- Order Cancellation by Vendors:
- Vendors reserve the right to cancel an order if they are unable to fulfil it due to unforeseen circumstances.
- In such cases, the buyer will be notified immediately and fully refunded.
Returns
Due to the perishable nature of our products, we do not accept returns unless the product received is damaged or incorrect.
- Damaged or Incorrect Items:
- If a buyer receives a damaged or incorrect item, they must contact customer support within 24 hours of delivery with photographic evidence of the issue.
- Once the issue is confirmed, the vendor will either issue a replacement or provide a full refund.
- Non-Returnable Items:
- Items that have been opened, partially consumed, or tampered with are not eligible for returns.
- Any items purchased during special promotions or sales are final and non-returnable.
Exchanges
- Product Exchanges:
- Exchanges are only accepted for damaged or incorrect items, following the same procedure as returns.
- Buyers must contact customer support within 24 hours of delivery with photographic evidence to initiate an exchange.
- Exchange Process:
- Upon confirmation of the issue, the vendor will ship the replacement item at no additional cost to the buyer.
- If the replacement item is not available, a full refund will be provided.
Additional Information
- Contacting Customer Support:
- Buyers must contact customer support via email or the contact form on our website for any cancellation, return, or exchange requests.
- Customer support will guide buyers through the process and ensure timely resolution.
- Refund Processing:
- Refunds will be processed within 10-14 business days after the return or cancellation is approved.
- Refunds will be issued to the original payment method used during purchase.
- Dispute Resolution:
- In the event of a dispute, buyers and vendors are encouraged to communicate directly to reach a resolution.
- Our customer support team is available to assist in mediating disputes and finding a fair solution for both parties.
By adhering to these guidelines, we aim to create a fair and transparent environment for our vendors and ensure a positive experience for our customers.
Thank you for your cooperation.
EbuyerBaker Team
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